Because patience and proper acclimation are the most critical elements in ensuring the survival of your new snake, it is essential to read and understand all steps before beginning.

All snakes must be acclimated as follows. Many species will act sluggish or dead due to the stress of shipping. They will frequently rebound quickly and will flourish.

Important Note: Any reptile has the potential to carry Salmonella. Reptiles and other pets may carry and transmit germs (including Salmonella) to humans. It is important to wash your hands thoroughly with an antibacterial soap or hand sanitizer after handling reptiles and other pets or coming in contact with their water, food, housing material, or container. Do not allow pet water, food, or housing material to come in contact with your food or areas where food is prepared. If you or any member of your family is prone to or has serious health problems or is pregnant, or your family includes a child younger than 5 years old, it is suggested that you consult your physician before adding a reptile to your family.

The following steps must be followed as a condition of the PetSolutions Fourteen Day Guarantee.


Acclimation: Method A

(If you are uncomfortable with this method, please use Method B after completing steps 1 and 2.)

STEP 1 Open the box carefully, be gentle with the snake, as it has just gone through the stress of being shipped. The box should be opened as soon as possible after arrival. In winter, heat packs can overheat the box if it is left for a prolonged period of time at room temperature. If the reptiles has to stay in the box for a short period, then it is best to open the box and remove the heat packs.

STEP 2 Your reptile will arrive in a small deli style cup or cloth bag and it will usually be filled with either a shredded paper of some type, in order to keep the reptile from bouncing around in the container during shipping. Carefully loosen the top of the container or partially open the top of the snake bag.

STEP 3 Slowly open the bag or container and locate the head of the snake. Gently take hold of the snake behind the head, and support the body with your other hand. Some snakes will squirm and try to escape or strike, while others will accept this handling with no argument.

STEP 4 Now is the time to do a brief inspection of the snake, checking for any injuries that may have occurred in shipping. Snakes are rarely injured during shipping, but now is the time to make a first inspection.

STEP 5 This is not the time to practice handling or taming it. Now is the time to let it rest and recover in its new home.

STEP 6 Gently place the snake inside of the habitat. Turn off any lighting so the snake can have a gentle transition and warm up slowly. If you have an under tank heater, be sure it is plugged in, and when adding the snake to the habitat be certain you place it on the opposite end from the under tank heater. When the snake is ready to warm up it will move to the under tank heater on its own. Dehydration is the most common problem animals suffer from during shipping, and showing them where the water is right away will help them recover. So place the animal near water.

STEP 7 If a heat lamp is the only source of heat for the snake, you may turn it on after an hour of letting the snake adjust to its new surroundings. If there is an under tank heater on the habitat in addition to the heat lamp, then leave the heat lamp off for a few hours so the animal can warm up gradually. When you do turn on a heat lamp, be certain it is on an end of the habitat and not directly in the center.

STEP 8 After placing the snake into its new home and clip down any screen tops securely. Do not attempt to feed your new snake for another 24 to 48 hours.

STEP 9 Wash your hands with an antibacterial soap, or a disinfecting hand gel.

Acclimation: Method B

(For those who are not comfortable handling a snake yet.)

STEP 3 Place the container with the snake in it inside of the snake’s new home.

STEP 4 Open the container so the snake can easily get out. This means place the container or bag on its side so the snake can easily find its way out.

STEP 5 Put the lid on the habitat or close and lock any habitat doors, and secure all openings so the snake can not escape.

STEP 6 Let the snake come out of the container and into the habitat on its own. Once the snake has left the container, you may remove the cup or bag from the habitat.

STEP 7 After completing acclimation method B step 6, please move back to method A and complete steps 7 through 9.

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