Because patience and proper acclimation are the most critical elements in ensuring the survival of your new lizard, it is essential to read and understand all steps before beginning.

All lizards must be acclimated as follows. Many species will act sluggish or dead due to the stress of shipping. They will frequently rebound quickly and will flourish.

Important Note: Any reptile has the potential to carry Salmonella. Reptiles and other pets may carry and transmit germs (including Salmonella) to humans. It is important to wash your hands thoroughly with an antibacterial soap or hand sanitizer after handling reptiles and other pets or coming in contact with their water, food, housing material, or container. Do not allow pet water, food, or housing material to come in contact with your food or areas where food is prepared. If you or any member of your family is prone to or has serious health problems or is pregnant, or your family includes a child younger than 5 years old, it is suggested that you consult your physician before adding a reptile to your family.

The following steps must be followed as a condition of the PetSolutions Fourteen Day Guarantee.

STEP 1 Take your time opening the box and removing the container your lizard is in from the box. Be gentle with the container, as your new pet has just gone through the stress of being shipped.

STEP 2 Your reptile will arrive in a small deli style cup or cloth bag, and it will usually be filled with either a shredded paper of some type or some moss, in order to keep the reptile from bouncing around in the container during shipping. Carefully loosen the top of the container or partially open the top of the bag. Do not completely remove the top or open the bag yet, as the lizard may attempt to escape, and they can be amazingly quick.

STEP 3 Turn off any heat lamps on the habitat temporarily, but leave any under tank heaters plugged in. When performing step 4, be sure to place the container on the side of the habitat farthest away from the under tank heater. The lizard will find heat on its own.

STEP 4 Place the container on its side into the habitat and open the container or bag completely. Some reptiles are very quick, and after shipping they can be startled easily, so we recommend letting the reptile come out slowly on its own so there is no chance of escape. If the lizard you have purchased tends to be more calm, you may carefully remove it from its shipping container and place it in the habitat by hand. We recommend placing the reptile in or near the water bowl you have provided. Be sure the water isn’t too deep, but placing the reptile in or near the water will help it become re-hydrated from the trip. Be careful to never grab a reptile by its tail, as some reptiles will drop their tails to escape.

STEP 5 Leave the heat or UV lights off over the habitat for approximately 1 to 2 hours so that the reptile can adjust slowly to its surroundings. Be sure any heat lamp you use over a reptile habitat is shifted toward one side so there is a cooler area inside the tank for the reptile to move to if it wants.

STEP 6 Once the reptile has left its shipping container, then the container should be removed from the habitat. The container may be kept in case there is need for future use, but, in most cases, the container can be disposed of.

STEP 7 It is recommended that the reptile not be fed for 8 to 10 hours after arrival in your home. It is not abnormal for the reptile to refuse to eat after arrival, this is usually due to shipping stress. Proper foods should be offered at set times and on set days so the reptile can become accustomed to a regular feeding routine.

STEP 8 Wash your hands with an antibacterial soap or with a hand sanitizer. This should be done after every time you handle your reptile, or handle your reptile accessories during cleaning and maintenance.

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