Accessibility — Customer Service Policy for Serving Persons with Disabilities

Our Commitment

We are committed to providing our goods and services in a way that respects the dignity, independence, integration, and equality of opportunity for persons with disabilities. We are also committed to providing opportunities to persons with disabilities to access our goods and services and to benefit from our same goods and services, in the same place and in a similar manner as other customers.

Providing Goods and Services to People with Disabilities

We are committed to providing outstanding customer service in the following areas.


We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.


PetSolutions is committed to facilitating the accessibility and usability of its website, for all people.  To that end, PetSolutions is in the process of implementing functional improvements to consistent with relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (“WCAG 2.0 AA”).  You can find additional information about WCAG 2.0 AA here: WCAG 2.0 AA.

Contact Customer Service With Your Accessibility Questions

If you have specific questions or concerns about the accessibility of, please contact us using the form at the bottom of this page.

Telephone Services

We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will communicate with customers via e-mail if telephone communication is not suitable to their communication needs or it is not available.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.